Michal Negrin

Web Return & Repair Policy

 

We would like to congratulate you for purchasing at "Michal Negrin Designs" official website.
Occasionally while buying online there might be a need to change the size, color or even the item itself, kindly be assured that we will be glad to assist you.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from receiving the shipment.

 

RETURN / EXCHANGE PROCEDURES:

1 - Download and fill out the enclosed returns form 

2 - Arrange a well packed package including the returns form and the item you wish to replace.
3 - Ship the Package with documented airmail (mentioning the tracking number) to the shipping address bellow **


PLEASE DONOT SEND IT BACK VIA FEDEX OR UPS.

** Shipping Address:
MICHAL NEGRIN DESIGNS

ATTN: ONLINE SALES DEPARTMENT
7'TH KAF- TET BE' NOVEMBER STREET
BAT YAM, ISRAEL, 59648


KINDLY MAKE SURE THAT:

Returned merchandise must be in its original condition & packaging accompanied by all.
The package will include the original price tags & receipt.
Please note, used or worn merchandise will not be accepted for returns.
Refunds will be made upon receipt on the merchandise.
* Kindly note that it's possible to change or return the item without any cancelation fee by receiving a voucher for your next purchase.
* Should you choose to return the item and get a refund, there will be a 5% cancelation fee + Shipping costs from the original receipt when bought online.
If from any reason the customer refuses to accept the returned package from us, he will need to pay additional charges of customs,
package handling & shipping back costs.
Michal Negrin will not be responsible for any lose or damages caused to the merchandise during the return process.

 

No return order exceptions-

*Special orders
*Limited addition items
*Orders sum above 2000$

 

** For any questions or clarification please contact us via email at: negrin@negrin.co.il

 

***THIS POLICY APPLIES TO THE WEB SITE ONLY AND NOT TO OUR CONCEPT STORES.

 

REPAIRS PROCEDURES:

We Provide warranty for products from our jewelry collection, whether bought online nor in concept stores.
For repair send the item to us via registered air mail.

 

Shipping preparation


1 - Download & Fill out the repair form  
2 - Arrange a well packed package including the returns form and the item you wish to replace.
3 - Ship the Package with documented airmail (mentioning the tracking number) to the shipping address bellow **


PLEASE DONOT SEND IT BACK VIA FEDEX OR UPS.


** Shipping Addres::
MICHAL NEGRIN DESIGNS

ATTN: REPAIRS DEPARTMENT
7'TH KAF- TET BE' NOVEMBER STREET
BAT YAM, ISRAEL, 59648

 

** For any questions or clarification please contact us via email at: customer_service@negrin.co.il

 

 

FQA: Frequently Questions Answers

Lost Earrings
Q- I lost one of my earrings from the Michal Negrin collection, what should I do?
A- In the case of a lost earring, we can place a custom order for just one earring. 

The price will be half of the cost for the pair of earrings.
Please send the earring by registered air mail to the address bellow**
with your personal details including: name, address, phone number, and email address.


** Shipping Address:

MICHAL NEGRIN DESIGNS
ATTN: ONLINE SALES DEPARTMENT
7'TH KAF- TET BE' NOVEMBER STREET
BAT YAM, ISRAEL, 59648

 

Repairs
Q - A crystal fell off my necklace, what should I do?
A - You have warranty on our jewelry collections, please read the repair section above.


Custom Orders
Q - I've seen a Michal Negrin item but cannot find it in the online store. How do I find it?

A - It's simple, all you need to do is send us an email to our customer service department at - negrin@negrin.co.il , describing the item

that you are looking for and we will send you an image catalogue to help you find the item.


Q - I am planning my wedding and would like to know if I can place a custom order for my bridesmaids and myself?
A - It's simple, all you need to do is send us an email to our customer service department at-  negrin@negrin.co.il, describing the item

that you are looking for and we will send you an image catalogue to help you find the item.


Negrin Originals
Q - How do I recognize an original Michal Negrin item?
A - Most of our items have either an MN or Michal Negrin signature engraved on the back of them, While the others come with an oval brass charm attached to the safety chain with the Michal Negrin signature on it.

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