Michal Negrin

Web Return & Repair Policy

WE ARE GLAD YOU CHOSE TO PURCHASE A PRODUCT FROM US.
SOMETIMES WHEN BUYING ONLINE, THE PRODUCT IS NOT EXACTLY AS YOU EXPECTED, OR MAYBE DIFFERENT COLOR OR SIZE THAN YOU THOUGHT.
DO NOT WORRY, WE ARE HERE TO HELP YOU WITH ANY INTEREST AND APPLICATION.
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT WITHIN 30 DAYS OF RECEIPT.

RETURN PROCEDURES:


3 SIMPLE STEPS

1 - DOWNLOAD AND FIILL THE RETURN FORM
2- PACK THE ITEMS WELL AND PLACE THE FORM INSIDE.
3- SEND THE PACKAGE WITH REGISTER AIRMAIL SHIPPING ONLY TO ADDRESS ** ( BELOW ).

PLEASE DONOT SEND IT BACK VIA FEDEX OR UPS.

** SEND TO:
MICHAL NEGRIN DESIGNS

ATTN: ONLINE SALES DEPARTMENT
7 KAF TET BE' NOVEMBER STREET
BAT YAM, ISRAEL, 59648

PLEASE MAKE SURE THAT:
MERCHANDISE MUST BE IN ITS ORIGINAL CONDITION AND PACKAGING, ACCOMPANIED BY ALL
ORIGINAL PRICE TAGS AND THE ORIGINAL RECEIPT.

MERCHANDISE THAT WAS USED OR WORN WILL NOT BE ACCEPTED FOR RETURN.
REFUNDS WILL BE MADE UPON RECEIPT OF THE MERCHANDISE.
* THERE WILL BE A 5% CANCELLATION FEE + SHIPPING FEE DEDUCTED FROM THE ORIGINAL SELLING PRICE.
IF FOR ANY REASON THE CUSTOMER REFUSED TO ACCEPT THE SHIPMENT HE WILL NEED TO PAY ALL SHIPPING COSTS INCLUDING HANDLING AND SHIPPING BACK.
MICHAL NEGRIN IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED TO THE MERCHANDISE DURING RETURN SHIPPING.
SPECIAL ORDERS CAN NOT BE RETURNED ,ORDERS OVER $2999 STORE CREDIT WILL BE ISSUED IF AN EXCHANGE HAS NOT BEEN REQUESTED.
** THIS POLICY APPLIES TO THE WEB SITE ONLY AND NOT  TO OUR CONCEPT STORE

 

REPAIRS PROCEDURES:

WE PROVIDE LIFETIME WARRANTY FOR ANY PRODUCT FROM OUR JEWELRY COLLECTION.
IF YOUR MICHAL NEGRIN ITEM IS IN NEED OF REPAIR, PLEASE CONTACT A REPRESENTATIVE IN YOUR COUNTRY.
YOU CAN FIND A LIST WITH ALL OF OUR REPRESENTATIVES ON OUR WEBSITE UNDER "STORE LOCATOR".
IF THERE IS NOT A REPRESENTATIVE IN YOUR AREA, YOU CAN SEND US THE ITEM BY MAIL. PLEASE INCLUDE YOUR FULL NAME.

3 SIMPLE STEPS

1 - DOWNLOAD AND FIILL THE REPAIR FORM
2- PACK THE ITEMS WELL AND PLACE THE FORM INSIDE.
3- SEND THE PACKAGE WITH REGISTER AIRMAIL SHIPPING ONLY TO ADDRESS ** ( BELOW ).

PLEASE DONOT SEND IT BACK VIA FEDEX OR UPS.

** SEND TO:
MICHAL NEGRIN DESIGNS
ATTN: REPAIRS DEPARTMENT
5 KAF TET BE' NOVEMBER STREET
BAT YAM, ISRAEL, 59648

PLEASE CLEARLY EXPLAIN YOUR REQUEST OR ISSUE AND FILL YOUR FULL NAME AND ADDRESS TO SHIP THE REPAIR UNIT BACK TO YOU.

 

 

FQA: Frequently Questioned Answers

Lost Earrings
Q-I lost one of my earrings from the Michal Negrin collection, what should I do?
A-In the case of a lost earring, we can place a custom order for just one earring.
The price will be half of the cost for the pair of earrings.
Please send the earring by registered mail to the address below with your personal details including: name, address, phone number, and email address.

SHIP TO:
Michal Negrin Designs
Attn: Idan alon
7 Kaf Tet Be' November Street
Bat Yam, 59648, Israel
Jewelry Info

Q - What kind of materials are used to make Michal Negrin jewelry?
A - Michal Negrin Designs creates jewelry using materials of the highest quality.
All items are handmade. The bases of the jewelry are made from a mixture of metals coated with brass (not including nickel), lace, or leather combined with glass beads and Swarovski crystals.
Our silver and gold touch collections are coated with the highest standard of silver and 24 karat gold

Repairs
Q - A crystal fell off my necklace, what should I do?
A - Lifetime Warranty On Our Jewelry Collections,Michal believes that her jewelry should be enjoyed for a lifetime and therefore all of our jewelry collections come with lifetime warranty.
If your Michal Negrin item is in need of repair, please contact a representative in your country.
You can find a list with all of our representatives on our website under "store locator".

If there is not a representative in your area, you can send us the item by mail. Please include your full name.

Custom Orders
Q - I saw a Michal Negrin item but cannot find it in the online store. How do I find it?

A - Simple, all you need to do is send us an email to our customer service department info@michalnegrin.com , describing the item that you are looking for and we will send you an image catalogue to help you find the item.

Q - I am planning my wedding and would like to know if I can place a custom order for my bridesmaids and myself?
A - Simple, all you need to do is send us an email to our customer service department info@michalnegrin.com,describing the item that you are looking for and we will send you an image catalogue to help you find the item.

Negrin Originals
Q - How do I recognize an original Michal Negrin item?
A - All of our brass items have either an MN or Michal Negrin signature engraved on the back of them.
All of our other items come with an oval brass charm attached to the safety chain with the Michal Negrin signature on it.


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